It’s true we are amid a technological renaissance. The internet has changed how we communicate, and with it has come a host of technological options that make our lives easier than ever before. Choosing a 911 call recording solution for your organization is a serious decision that requires careful consideration.
Indeed, technology is now so advanced that many people think you need to have the most sophisticated technology possible for your call recording solution. However, this isn’t always the case! There are several important factors you should consider when choosing a call recording solution, and some of them may save you money in the long term. Here’s what to look out for;
Features of the Call Recording Solution
The first step in choosing a 911 call recording solution is determining the specific features you need. What do you want to accomplish with your call recording? How many recordings do you need to keep? Are there particular events that need to be recorded? Once you’ve figured out what kind of system will work best for your agency and its mission, it’s time to look at some of the other factors that can affect which solution is right for you.
Hardware requirements, Scalability, Reliability, and User-friendliness
Hardware requirements, scalability, reliability, and user-friendliness, are keys to a successful call recording solution deployment. Hardware requirements include the number of channels per server and the type of hardware necessary for each channel. Most vendors offer virtualized platforms that allow for nearly infinite scalability by adding additional servers called nodes to your environment.
Reliability should be a major factor when choosing a call recording solution because you need to ensure that calls are recorded accurately and completely every time they occur without fail. Poor reliability can lead to lost productivity as employees wait until they get back into their office before calling again or, even worse, not calling at all when prompted by an automated system like “press” or “dial.”
The initial costs of deploying a call recording solution
The initial costs of deploying a 911 call recording solution can also deceive, as they are often low because they’re based on minimum standards. Before you commit to a solution, ask your vendor how much it will cost to get additional features or increase capacity. If you don’t like the answer, look for another vendor who can provide more affordable options.
How Your Call Recording Solution Will Be Deployed
Another important factor to consider when choosing a call recording solution is how the system will be deployed. Will it require on-premises hardware, or will it be a cloud-based system? On-premises systems are more stable but require more maintenance and can cost more to maintain over time as they become outdated.
Cloud-based systems are flexible and can scale easily, but they may be slower since there’s no hardware involved in processing calls. They’re also often less expensive than their on-premises counterparts, making them ideal for small businesses with tight budgets looking to save money over the long term.
Conclusion
This can be a lot to consider, but the most important thing is to take your time and do some research before committing to a call recording solution. Finding something that meets your needs without overbuying or breaking the bank is key. You might also want to consider talking with other companies about their experiences. The best way is to learn from someone else’s mistakes instead.
